An example of management and professionalisation of a hotel chain specialising in tourist apartment buildings in large cities.
With more than 20 years of experience, MH Apartments has established itself as a leader in the management of tourist apartment buildings in Spain. With a presence mainly in Barcelona, but also in Madrid and Valencia, where it has recently opened its first accommodation, the chain offers exclusive, fully equipped accommodation strategically located in city centres.
Thanks to its commitment to technology, MH Apartments has optimised its operations and improved its guests' experience, offering agile booking processes, 24/7 attention and a high quality service.
About MH Apartments
Its history began in Barcelona in 2003 and they became pioneers in the professionalisation of the management of entire buildings. In Barcelona they grew to 8 buildings and in 2018 they made the leap to Madrid with the management of 2 new accommodations. Their latest destination is Valencia where they have just opened the MH Central Valencia and they tell us that they are always open to new cities. " We are a small company compared to the large groups on the market, but we are going little by little, always with the idea of growing", says Sergio Pérez, Sales & Revenue Manager of MH Apartments.
The philosophy of MH Apartments is repeated in all its accommodation and can be summarised as follows: interesting locations, maximum usability for its guests, spacious and comfortable flats and modern and functional decoration. They offer amenities in the bathroom and cleaning kit always thinking about taking care of their clients who are usually family tourists, couples and small groups, or more business travellers in Madrid.
The challenge of changing PMS
One of the main challenges recently faced by the MH Apartments team has been the change of PMS. The situation in which they found themselves in terms of technology required an update: "we had had a custom-made PMS that worked well and we made a first change to a more professional one, but it did not meet what we needed", says Sergio Pérez. They were looking for an easier usability, one that was in the cloud and that would help them simplify and improve their operations.
They found the solution in our platform, which they have been working with for just over a year. " A combination of factors made us opt for GuestPro, obviously that it was in the cloud, but above all its ease of use, competitive price and the good relationship with the team," explains Pérez.
MH has staff in Barcelona, Madrid and Valencia with separate operations but with management, marketing, revenue and accounting in Barcelona. GuestPro allows them to centralise some operations while at the same time the staff in each destination have their own independence in the management they need. For example, in Barcelona they work without reception with kiosks integrated with our PMS while in Madrid and Valencia they do have staff.
Adapting to a new system
The change of PMS can be a stress factor for an accommodation and even more so when you have a very strict deadline, as was the case with MH Apartments. " It was a bit stressful because we were against the clock and we had deadlines to meet", confesses Sergio. " In the end we made a first accommodation to test by disconnecting from the old PMS and connecting to GuestPro and then with the rest it was easier". It was a process in which Sergio Pérez was at the forefront together with our team and in the end it was resolved within the planned timing, with few incidents and in time for the Christmas season.
Once all the buildings were in place, the integration of the new system with the staff was very easy. The fact that it was cloud-based "made our work much easier, from home, from the mobile phone, for the housekeeping staff... everything was more accessible and very easy and intuitive to use". All the staff have adapted perfectly to the new tool with quick training and as it is a small team it has been very easy for everyone.
The assessment of the implementation of GuestPro PMS by MH Apartments is very positive. In addition to the ease of use, accessibility and optimisation of daily operations, it also improves the guest experience thanks to the various automations that the platform allows for online check-in and access to the accommodation.
Conclusions:
In short, from MH Apartments they value the change of PMS very positively and highlight:
- Greater accessibility.
- Improved usability for staff.
- Optimisation of internal management.
- Automation.
- Better contact with your technology provider.
- Competitive pricing.
MH Apartments is part of the family of accommodations that trust GuestPro and helps us to keep learning from our clients.
