Responsable de comunicación - Branded Content
El pasado 20 de octubre estuvimos en el encuentro Smart Camping, celebrado en un día fantástico en el Cambrils Park Resort.
Por segundo año, volvimos a ser patrocinadores del evento y a participar activamente en el debate de la mano de Xavier Pallicer, CEO de GuestPro, acompañado de nuestro cliente Eloi Rigau, director de Interpals Eco Resort.
The guest’s favourite channel, integrated with Artificial Intelligence to respond, manage and sell without leaving WhatsApp.
In an industry where guests expect immediate and personalised responses, mobile communication has become a strategic asset for any hotel, chain or campsite. At GuestPro, we continue to expand our ecosystem of integrated technology solutions to optimise day-to-day operations and enhance the customer experience.
We have to admit it: changing a hotel’s PMS is a daunting prospect.
The PMS is the ‘brain’ of the accommodation. Everything goes through here: bookings, invoicing, housekeeping, communication with guests… That’s why, even if your current system has become a bit outdated or forces you to juggle things manually, the idea of migrating can raise doubts: transferring booking and contact details, the time it takes for staff to adapt, getting back into the swing of day-to-day reception work… It’s perfectly normal to have reservations that make you want to put off the decision.
If a guest returns to your hotel, make sure they aren’t booking through Booking or Expedia. That would be a major mistake in your strategy and an unjustified loss of revenue.
How many times has a guest walked through the door of your accommodation, enjoyed their stay, and then returned the following year having booked through Booking or Expedia?
How technology frees reception staff from paperwork and administrative tasks
In this post, we look at what happens when a hotel switches to an automated reception system.
We tell you how Oasis Maspalomas and La Jabega, thanks to Aibo Solutions consultancy and GuestPro technology, have boosted their profits.
In the hotel sector, resistance to change is often driven by the fear of "breaking something that already works". However, relying on manual processes or a single sales channel (such as Booking.com or tour operator) puts a very low ceiling on the growth of any accommodation.
For establishments already operating with GuestPro's PMS, the implementation of the native engine represents a change in cost structure and data management, as well as a lever to boost direct sales.
Avoiding external engines means removing unnecessary layers of complexity and helps maximise a hotel's potential.
How AI-enabled smart scanning is redefining the hotel check-in experience
The hospitality sector is evolving at a dizzying pace towards increasingly agile processes. That is why the speed of reception and the first impression of the guest on arrival at the accommodation are vital to the success of hotels, chains, campsites and tourist flats.
From traditional management to maximum efficiency and centralised operational automation with GuestPro.
We moved to Santa Susanna (Barcelona) to learn about the history of a family business with strong roots in the hotel sector in the Maresme area. With Jordi Mateu, General Manager of Mateu Sánchez Family Group at the helm, they manage two large holiday accommodations with a high volume of operations, especially demanding during the high season: the Hotel Alhambra **** (217 rooms) and the Caprici Beach Hotel & SPA **** (237 rooms).
From a family hotel in Costa Adeje that depended 100% on tour operators, to multiplying its direct sales and surpassing Booking.com thanks to having a good technological partner.
We are at Parque del Sol, a 3-star hotel in Costa Adeje, family-run and open all year round. Its main clientele are families with children, attracted by an excellent location and differential services such as mini-golf and children's play area, which is reflected in a solid online reputation with an 8.5 score on Booking.com.
