Find out if it's time to change your management system
This is a post dedicated to those hoteliers who are in the process of digitising their business, who may already have their own booking engine and channel manager, but have not yet dared to change the heart of their hotel, their PMS. If you are in this situation... keep reading!
Surely many hoteliers may be considering this change right now. There are many who have been modernising facilities, rooms, marketing, etc. but who have not yet dared with the PMS.
It is easy to understand that at first, they have many doubts when thinking about a change of this magnitude. The heart of the hotel that all staff are used to changes from one day to the next. Training staff to use a new tool, what to do with the history, hours and hours to get used to another system... There are bound to be many doubts and misgivings when undertaking a change of this magnitude and it is precisely here where it is important for the hotelier to have a company to help them with the migration.
There are many solutions on the market, but let's first see how to realise that the PMS that we are using in our hotel has nothing to do with what an establishment that looks to the future of the 21st century needs.
1 It is installed on a single computer and can only be managed from there.
2 We cannot make remote consultations, for example, if we are travelling or working from home.
3 There are only two people in the hotel who know how it works, it is very complicated.
4 In addition to the PMS we need several other programs for booking engine, channel manager, revenue management...
5 We have to implement updates constantly, so we lose a lot of time and money.
6 Access to the customer database is manual and does not allow us to automate marketing actions in an easy and effective way.
If your hotel meets a minimum of 3 of these aspects, the time has come to break with your old PMS and make the leap to a digital tool that includes in a single environment all the functionalities you need to integrate:
A new generation cloud PMS . An updated tool that you can connect to from any computer and from anywhere. It is in the cloud so there is no installation or technical requirements. Just access and have access to all the hotel management.
Booking engine. A simple and effective experience for customers to book directly through the web. Also totally native with your PMS, nothing to integrate.
ChannelX. The best of a channel manager, now controlled from your PMS, quotas, rules, bookings automatically registered. The perfect tool to keep your distribution under control.
CRM. The communication platform that every hotelier wants to have, simple, automatic and 100% native with your PMS. The easiest and most practical way to exploit your clients' data.
Revenue management. Study, design and implementation of RM for management, analysis and reports from the platform itself.
WebDesk. The reception of your establishment, on the mobile. Much more than online check-in. Payment of the outstanding amount, billing information, upgrades, extras and hotel information.
Once the needs in the management of a hotel have been detected, it is time to look for a technological ally to make the change, to make the leap to a new stage by digitising all the processes. In this sense, there are different software and technological solutions on the market that are often just that... simple software to install and learn how they work through tutorials.
The revolutionary idea here is to go beyond acquiring a new software, to go beyond this simple change of cards, when in reality there are many ways to optimise the change. Finding a partner to advise at all times, taking into account the specific needs of the hotel, is fundamental. The work of consultancy + training + software is a win win for the technology company and for the hotel. The hotel feels accompanied towards the digital transition, it has the support of a team of experts who solve any doubts it may have in the implementation of the new tool; it is not alone during the process. The technology company gains a customer, but not just the one it sells its product to, but a recurring customer with whom it maintains a relationship after the installation of the PMS, providing all kinds of services and advice after the start-up.
The digitisation of the hotel sector is essential to face the post-pandemic challenges that are coming and having new generation tools is fundamental. Technology companies such as GuestPro have been able to detect the needs of hotels by creating a simple, scalable and easy to implement tool. A 360º cloud PMS that takes into account all the hotel's needs and resolves all the essential technological support for digitisation in a single platform.
GuestPro: Technology for visionary hoteliers who do not hesitate to take the leap with a tool that is revolutionising the hotel technology market.
