In an industry where guests expect immediate and personalised responses, mobile communication has become a strategic asset for any hotel, chain or campsite. At GuestPro, we continue to expand our ecosystem of integrated technology solutions to optimise day-to-day operations and enhance the customer experience.

The PMS is the ‘brain’ of the accommodation. Everything goes through here: bookings, invoicing, housekeeping, communication with guests… That’s why, even if your current system has become a bit outdated or forces you to juggle things manually, the idea of migrating can raise doubts: transferring booking and contact details, the time it takes for staff to adapt, getting back into the swing of day-to-day reception work… It’s perfectly normal to have reservations that make you want to put off the decision.

We’re right in the thick of the peak season and hotels are hanging up ‘fully booked’ signs. It’s an exciting time, but also a stressful one. Between check-in, check-out, guest requests and managing bookings, it’s easy to lose sight of the bigger picture.

Avoiding external engines means removing unnecessary layers of complexity and helps maximise a hotel's potential.

WebDesk is also an opportunity to regain control of pricing and direct selling in the face of "Booking.com pays".

More and more campsites are opting for our technology to manage their operations. Their interest in a hotel PMS that can be adapted to their needs gives us the opportunity to explore a market in continuous growth from which we can learn and improve.

After several delays and a lot of uncertainty, at the end of the year the new law on registration of guests in accommodation came into force. As a technology provider, we had to prepare ourselves to help our clients to carry out this process through the platform of the Ministry of the Interior SES.HOSPEDAJES.

According to this law, from 2 December 2024 the registration of guests in accommodation will have to be done through the platform of the Ministry of the Interior SES.HOSPEDAJES.

After several delays in the implementation of the law, it finally comes into force. At GuestPro we are aware that this new procedure may create confusion among hoteliers, for this reason we have adapted our platform for compliance. Both our PMS and the online check in already collect guest data following the new legislation.

Once again, within the framework of the TIS of Seville (Tourism Innovation Summit), the technology companies that lead the country in tourism innovation have been made public. And once again Xavier Pallicer, CEO & Founder of GuestPro, has travelled to the Andalusian capital to personally receive this recognition.

The importance of protecting our customers' business and making their transactions even more secure is one of the improvements we have been working on in recent months. Improving your security is almost an obsession, for this reason we have designed a protocol that offers up to 3 methods of double authentication for user login.