We experienced first-hand the opening of two hotels with more than 200 rooms and a 4* campsite.
The season kicks off for another year and we are once again happy to accompany new clients in their respective openings. We have travelled to the Catalan coast for the start-up of three new clients who this year are opening their doors using GuestPro 's technology to improve their operations and efficiency in the management of their accommodations.
Two hotels in Santa Susana and a campsite in Pals-Costa Brava
Our first stop is Santa Susana in the north of the Maresme coast (Barcelona) where Caprici Beach Hotel & Spa and Hotel Alhambra Santa Susana are located. Caprici is a 4 star hotel with 238 rooms located on the beachfront. It is a perfect destination for both couples and families and has a varied gastronomic offer and services such as swimming pool, spa and gym. Hotel Alhambra, on the seafront promenade of Santa Susanna next to the beach, is a recently refurbished 4* hotel with character and personality and a clear philosophy of guest service. Both hotels are part of a family business with more than fifty years of experience in the sector and are committed to turning their guests' holidays into unique experiences by the sea.
The second visit takes us further north, specifically to Pals on the Costa Brava where Interpals Eco Resort is located. This 4* campsite, 450 metres from the beach, is committed to sustainability and offers different types of accommodation: flats, bungalows, camping tents and camping pitches.
Interpals Eco Resort Team
The opening process
A change of PMS is quite a challenge for a hotel. It is the heart of the daily management of the accommodation and, for this reason, from GuestPro we carry out a very close and continuous follow-up with the team. On this occasion we have been with the management and reception staff for the launch of the 2025 season.
The training and the whole onboarding process has been carried out in advance to have everything ready for the opening day. On the other hand, the PMS has been operational for some time in terms of sales, CRM, inventory management, rates, etc. and now it is time to start using it also with the accommodation already open.
How to experience it from the inside
We were there, on the ground, to experience with them what that first decisive day is like.
The openings took place almost consecutively, so our account manager Magali Rovira was on the road between the two destinations on the Catalan coast:
- Hotel Alhambra on Monday 7th,
- Interpals Eco Resort on Friday 11th,
- Caprici Beach Hotel & Spa on Saturday 12th.
At Caprici and Alhambra (both accommodations belong to the same family), the decision to implement GuestPro was accompanied by a strong human component. "What convinced us about GuestPro is the trust transmitted at all times. The attention and involvement of Xavier Pallicer and the whole team in general. They are close and have generated a great atmosphere", commented Jordi Mateu, its general manager.
Caprici Beach Hotel & Spa Team
For their part, the managers of Interpals Eco Resort, Eloi Rigau and Glòria Sebastián, already knew us from having previously worked with another establishment that used GuestPro. There, a relationship of trust was established, and the close relationship with them consolidated the decision.
Personalised training at each opening
The day before each opening, Magali Rovira was present to give on-site training to the different teams: reception, management, accounting, housekeeping... Each one received training adapted to their role, ensuring that everyone started with the necessary tools and confidence.
What was "day 1" with GuestPro like?
Being present on the first opening day gave us a very real and instructive insight into the impact of our technology on day-to-day operations. We saw how the teams applied what they learned and how our PMS responded to real situations from minute one.
At Caprici, the first day was intense: 600 guests and 232 check-ins, many of them groups. A challenge that the team overcame with solvency, thanks to their experience and strong leadership.
At the Hotel Alhambra, the volume was also significant: more than 500 guests in more than 200 bookings, mostly groups of young people. Again, the coordination of the team was key to keep things running smoothly from the start.
And at Interpals, the opening was more staggered, with a more familiar profile, which allowed for a smoother transition. " It was wonderful," Magali Rovira told us. The integrations with the wifi system and barrier control worked from the first moment without incident.
An additional challenge: SES.HOSPEDAJES
The only added complexity came due to the new SES.HOSPEDAJES system, which has multiplied the bureaucracy in the check-in process. Even so, GuestPro's native integration with this system allowed everything to run smoothly, without hindering operations.
Accompanying our clients at such a key moment as the opening of the season not only allows us to support them technically, but also to learn from them, from their reality, from what works and what can be improved.
Thanks to Caprici, Alhambra and Interpals for trusting us, and let's start this season strong together!
*Cover photo: Hotel Alhambra team
