Our new approach to simplify operations and enhance the guest experience is now ready.
WebDesk is also an opportunity to regain control of pricing and direct selling in the face of "Booking.com pays".
The client application, the great forgotten one?
A question we often ask our customers is how much importance they attach to customer experience, compared to, for example, the customer application:
- Website?
- Social media?
At GuestPro we do place a lot of importance on this. Our vision is for the client to be able to carry out any management independently without needing to be attended by the hotel staff. That is why we have created WebDesk, a super-customer application that will make your life easier and free the hotel staff from work.
GuestPro WebDesk is a simple proposition: give the guest a single place to manage virtually everything, with no downloads, no confusion and no friction. Something that improves their experience... and also the hotel's operations.
Online check-in
Online check-in is easy and completely private, as no personally identifiable information is shared. The process is intuitive and includes the optional payment of the outstanding amount.
Upselling - an excellent opportunity
WebDesk opens up a natural space for the guest to discover what the accommodation offers beyond the room:
- Upgrades
- Extras
- Experiences
- Complementary services
FAQ and much more
Our customer application opens up a universe of possibilities:
- Services & FAQ
- Questionnaires and surveys
- Opening doors
- Download invoices
- Loyalty Club
- AI Mode
The cornerstone of CRM strategy
By having a single environment for all interactions with the guest, in all communications with the hotel, whether by email, WhatsApp or messaging from each OTA, we will always direct the customer to the same interface, which will end up being safe and familiar.
A site that they recognise, that gives them security and that allows the hotel's CRM strategy to be much clearer and more direct.
Guarantee booking
Thanks to the application we also take on the challenge of non-guaranteed bookings, such as non-paying bookings on Booking.com:
- An interface to give customers the confidence they need.
- A new CRM strategy for agile and effective communication.
In short, what we propose with WebDesk is a tool designed to accompany the guest at all times while simplifying the hotel's work. A way of making the experience more fluid, more coherent and more modern, without complicating the hotel's operations.
If you want an environment that improves the relationship with your customers while making the team's day-to-day work easier, WebDesk is just for that.
