We have to admit it: changing a hotel’s PMS is a daunting prospect.
The PMS is the ‘brain’ of the accommodation. Everything goes through here: bookings, invoicing, housekeeping, communication with guests… That’s why, even if your current system has become a bit outdated or forces you to juggle things manually, the idea of migrating can raise doubts: transferring booking and contact details, the time it takes for staff to adapt, getting back into the swing of day-to-day reception work… It’s perfectly normal to have reservations that make you want to put off the decision.
But what if we told you that the process can be streamlined, organised and very smooth?
At GuestPro, we set out to remove these barriers and we take this very seriously. If technology evolves to make your life easier, the implementation process should too. This idea gave rise to our GuestPro Easy Implant method.
The cost of procrastination
Before we look at how we do it, it’s important to consider what it means to keep a system that no longer meets your hotel’s current needs and to keep putting off the decision to change:
- Wasting time on mechanical and manual tasks that should already be automated.
- Barriers to improving your management, as you’re unable to optimise rates or connect with new channels quickly.
- Strain on your team, who have to deal with a slow or unintuitive tool on a daily basis.
- Less time for guests, as staff spend more hours in front of a screen than providing personalised service.
It’s natural to be cautious about major changes, but sticking with a tool that holds you back stifles your business’s true potential.
How we manage the transition
At GuestPro , we have not only developed a competitive, powerful, cloud-based PMS; we have also meticulously designed the path to its implementation. We want the transition to be so seamless that your day-to-day operations barely notice it.
We achieve this through four key pillars:
1. Secure and organised data transfer
Your history, your future bookings and your customer data are invaluable to your business. We take care of transferring the information from your old system to the new one in a clean and secure manner. You don’t start from scratch; you start much better.
2. Gradual and user-friendly training
We know that in a hotel, time is of the essence. That’s why our platform is extremely intuitive and our training programme is designed to ensure the whole team becomes familiar with the system at their own pace, without feeling overwhelmed.
3. Personalised support (one-to-one)
We don’t just hand you a manual and leave you to it. Throughout the entire implementation process – and especially on launch day (Go Live) – our support team is right by your side, guiding you and resolving any queries straight away.
4. Uninterrupted operations
The hotel carries on running as normal, and your guests should continue to receive the best possible service. We plan the migration strategically so that the change in system is practically unnoticeable in the day-to-day running of your reception.
The time is now. The industry has changed – you should too.
Today’s technology is designed to simplify your life, not complicate it. Making the move to a modern PMS is an investment in peace of mind, control and profitability for your accommodation.
With our Easy Implant method, the path to more streamlined management is clear. Shall we have a chat and show you just how simple it can be?
Discover how GuestPro’s Easy Implant works and make the switch with complete peace of mind.
