At GuestPro we are ready for our clients to comply with the new traveller registration legislation.
According to this law, from 2 December 2024 the registration of guests in accommodation will have to be done through the platform of the Ministry of the Interior SES.HOSPEDAJES.
After several delays in the implementation of the law, it finally comes into force. At GuestPro we are aware that this new procedure may create confusion among hoteliers, for this reason we have adapted our platform for compliance. Both our PMS and the online check in already collect guest data following the new legislation.
Let's take a look at some history
The new Royal Decree 933/202 came into force in January 2023 and established the obligatory documentary registration and information of natural or legal persons carrying out accommodation activities throughout the Spanish territory.
For this purpose, the Ministry of Interior built the SES.HOSPEDAJES platform where hotel/accommodation staff submit guest data. The aim is to replace the current method of sending travellers' reports and to digitalise this process as well as to monitor travellers' movements and make them more secure for all parties involved.
IMPORTANT
To continue with the new registration, remember that you must register your tourist establishment beforehand on the platform, as indicated in the REGULATION ON DOCUMENT REGISTRATION AND INFORMATION (ROYAL DECREE 933/2021).
But who is involved in this new regulation?
This law applies to all tourist accommodation, whatever its type, and to digital intermediation platforms. In the event that the booking is made through an intermediary and the intermediary has collected the guest's data at the time of confirmation, the accommodation must also submit the data at the start of the contracted service.
What is SES.HOSPEDAJES?
SES.HOSPEDAJES is the platform of the Ministry of the Interior for communicating the data required according to Royal Decree 933/2021 of the guests and collected in the register of Travellers' Reports.
SES.HOSPEDAJES replaces the current National Police and Guardia Civil platforms, requires more guest data than in the current register and distinguishes between traveller data and transaction data.
What data do I need to request from the guest now?
These are the data that must be registered as of 2 December:
- Full name
- Gender
- Identity card number
- Document support number
- Type of document
- Nationality
- Date of birth
- Place of usual residence (full address)
- Telephone number
- Mobile phone
- E-mail address
- Number of travellers
- Relationship between travellers (in case of minors)
The transaction data are:
- Contract data: reference number, date and signatures.
- Contract execution data: date and time of check-in and date and time of check-out.
- Property details: full address, number of rooms and Internet connection.
- Payment details: type, identification of the means of payment, card type and number, holder of the means of payment, expiry date of the card and date of payment.
Can I be penalised if I do not comply with the new legislation?
The answer is yes. I can be fined between 100 and 30,000 euros depending on the case.
- Out of time or with incomplete information: minor offence from 100 to 600 euros.
- False data, errors in guest data or lack of information: minor offence from 100 to 600 euros.
- Failure to register as an accommodation provider or failure to communicate guest data: a serious offence from 601 to 30,000 euros.
If a guest refuses to provide the required data, the accommodation is entitled to refuse access to its establishment.
