In an industry where guests expect immediate and personalised responses, mobile communication has become a strategic asset for any hotel, chain or campsite. At GuestPro, we continue to expand our ecosystem of integrated technology solutions to optimise day-to-day operations and enhance the customer experience.

We’re right in the thick of the peak season and hotels are hanging up ‘fully booked’ signs. It’s an exciting time, but also a stressful one. Between check-in, check-out, guest requests and managing bookings, it’s easy to lose sight of the bigger picture.

All these measures are fantastic, but the reality of the sector has changed. These days, the green transition isn’t just about analogue solutions. Being sustainable in the 21st century is also a question of digitalisation and operational efficiency. And that’s where GuestPro comes in.

In this post, we look at what happens when a hotel switches to an automated reception system.

The latest news is now available: Upselling for GuestPro Direct (booking engine) customers.

With the rise of online marketing and especially direct marketing, hotels are facing new challenges in customer and reservation management.

Automation strategies allow for better customer relations, increased profitability of online sales, and a reduction of stress and workload for reservation and revenue management staff.

PCI-DSS is a standard that regulates the processing of customer card data. Up to now, hotel companies have been rather lax in complying with this standard, and card data are not processed correctly in the vast majority of cases.