One of the keys to the digitalisation of hotel management is to shorten the time required for tasks that until now required the full attention of reception staff. In addition to the human side, which the customer appreciates when they find a friendly smile on the other side of the desk, this is buried by the number of requirements for a simple check-in. The work of data collection, check-in, room allocation, etc. is taking second or third place in terms of customer experience. We want to arrive at the hotel, be greeted, given the key and left in the peace and quiet of our room as soon as possible.

You have been managing a good customer mailing list for some time now. Basically you use it to confirm bookings or resolve queries, but little else. At most, you have sent them a Christmas greeting -hopefully not the typical one with dancing elves- and that's it.

But have you thought about what you can do with that big mailing list?

Flor de Rosassa is a family hotel group with 3 establishments in the historic centre of Ciutadella. The desire for improvement and growth of the current director, Catalina Taltavull, took them from being clients of only one of GuestPro's tools, to benefiting from the complete suite, as well as including the Revenue Management service.

And we could tell you that they are very happy with us. But Catalina does it better. So, press play to hear what she has to say!

At GuestPro we have taken a step forward. In fact, towards Valencia, where the Lanzadera team will advise us from now on to launch our digital hotel management tool into the stratosphere.

Our colleague Luisa Souki talks in this webinar about the possibilities offered by Revenue Management tools to boost sales in own channels. An interesting presentation in which she debates with our partners at Rusticae, organisers of the webinar.

When our partner Rubén Pérez, COO and Distribution Manager of Rusticae, encouraged us to participate in a webinar on how to boost direct sales, we didn't think twice. Our experience in 2020 showed us that Revenue Management is a very powerful tool to expand sales horizons, if handled well. Press play and pay attention to the explanations!

In previous posts we have already talked about this regulation, which came into force on 31 December. In short, the aim of this European regulation is to regulate payment services at the time of making a reservation -which directly affects the hotel sector-. And it obliges the guest to validate the form of payment through various techniques to secure the transaction in the system.

Integrations between PMS and Channel Manager are becoming more and more common and necessary for today's hotel management.

Many customers ask us about the COF operation of the Redsys POS. Here is a video in which you can see how the operation works, both online payment with SCA, as well as subsequent operations in GuestPro, both re-authorisations and refunds.

It is already a fact. On 31 December the new PSD2 regulation will come into force, which means a huge challenge for hosting companies, both technologically and operationally.

In this post we leave you the video of the webinar we did last December 3rd.

En este post se describe el funcionamiento del Servidor Proxy PCI-DSS utilizado por GuestPro para la comunicación y almacenamiento de datos sensibles de tarjetas de crédito.